Refund Policy

Refund Policy - The Basics 

Here at Chicago Ornament Company, our small family team puts care into every ornament we create and ship. Each piece is thoughtfully packed and sent out with the hope that it brings a little joy to your home. If for any reason you’re not completely happy with your order, we truly want to make it right. Please reach out and tell us a bit about your experience — we value every customer and every story.

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To help make the return process simple and stress-free, here are a few things to know:

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• Our family takes great pride in carefully packing each ornament so it arrives safe and sound. If your item was damaged during shipping, please contact us at info@chicagoornamentcompany.com so we can help right away.

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• If you received the wrong item or it’s just not quite what you expected, you have 14 days to let us know, and we’ll gladly work with you to find the best solution.

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• If you ever have a question about your order or our ornaments, please don’t hesitate to reach out — we’re always happy to help at info@chicagoornamentcompany.com.